Case of Accident or Damage

GURGAON Bodyshop

Qila No. 8/2. Mustakil No. 25, Sector-17-18, Dividing Road
Gurgaon  110052

0124-2340140/141/142

To process you claim d provide the following information:

• Police FIR required.
• In case of theft, third party damage, injury, death or major accident.
• Please report the matter to the nearest police station and obtain a copy of the FIR.

In case of accident/ damage outside Delhi:

• Please contact the nearest office of your insurance company  or
• Inform the Delhi Regional Office of the Insurance Company and send intimation letter.
• If it's a major damage it is advisable to get a spot survey done with the help of the nearest Insurance Office.

To Process your claim do provide the following information:

• On bringing the car to the workshop during working hours 9.30 AM to 06.00 PM on all working days of the week with following documents should be available with you.
• Original Registration Certificate.
• Valid Driving License of the person who was at the wheel at tie time of accident.
• Original Insurance Policy / Cover Note.
• Copy of FIR, if lodged.

The following action will be taken by Rana Motors.

• Preparation of accident /damages repair estimate to convey to insurance co /Surveyor.
• Call Surveyor from insurance company or to use own panel.
• To Assist Surveyor to take photograph and asses the loss.
• Start repair job at the earliest possible.

When your car is completed from the repairs.

• Once Surveyor inspects (if requested) the customer is informed for taking delivery.
• The bill of repairs / REPLACEMENT IS PREPARED AS FAR AS IN SERIATIM OF ESTIMATE. 
• The assessed amount of loss will be paid by the customer in Cash or Demand Draft.

How to receive the insurance claim directly.

• Customer (Registered Owner and Insured) deposits the following duly counter signed, in original to the Insurance company. 
• Bills of repair.
• Receipt of payment issued by Rana Motors.
• Salvage deposit receipt to obtain from Rana Motors.
• Sign the discharge Voucher, Affixed with a revenue stamp.

In case of theft - do the following:

• Immediately lodge FIR with Police Station give the following:
  • Registration No. of the Vehicle.
  • Engine Number and Chassis Number.
     
• Write a letter to the Insurance Company and RTO.
• Extend full cooperation to insurance investigator for concluding as well as in arriving at the market value of the stolen vehicle.
• If vehicle remains untraced, obtain an untraced report from the Police, get it authenticated by the investigator of the Insurance company.
• After advise of insurance company arrange the transfer of RC in favor of Insurance company, surrender both keys of car and letter of subrogation.